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Shipping&handling
 
Shipping and Handling - How, when, how much and where 

Email-Ticket (Non-refundable)

The delivery of email tickets is NOT instantaneous. Orders received before 3:00PM PST, Monday to Friday will be processed and PDF e-tickets will be emailed on the same business day. Orders received after 3:00pm PST Monday to Friday or during holiday/weekends will be emailed on the NEXT business day. Unfortunately, due to vendors' restrictions we do NOT offer e-ticket delivery on Saturdays, Sundays, holidays or non-business hours.

The order confirmation email is NOT your e-tickets. You will receive your e-tickets as a PDF attachment (typically contains bar codes) in a separate email. Be sure to check your BULK or SPAM folder of your mailbox if you do not receive the tickets within 1 business day. EMAIL-Ticket will NOT be refunded or exchanged once ordered.

Pick Up at BeyondWork's San Jose pick-up center (for tickets only)

Ticket orders placed on the BeyondWork website BEFORE noon PST will be processed the same businesses day. You will receive an email when your order is ready for pickup. On rare occasions when tickets are not in stock and your order can not be processed promptly, we'll inform you via email as to when your order will be ready. 

All orders placed AFTER noon PST will be available for pick up on the next business day. If you want to pick up your orders on the same day but ordered after 12pm noon, please either email us at support@beyondwork.com or call us at (408) 392-9780 to inquire if special arrangements can be made. Please do not come to our offices without emailing or calling first as we may not be able to serve you.

BeyondWork's San Jose pick-up center hours for pick-up orders are 12 p.m. to 5 p.m. every weekday. The address is: 1754 Technology Drive Suite 242, San Jose, CA 95110 (Map and driving directions), TEL (408) 392-9780.

The office will not be open on the following days:

Christmas and New Year's, Friday December 23, 2016 to Monday January 2, 2017

Martin Luther King Day, Monday January 16, 2017
President's Day, Monday February 20, 2017
Memorial Day, Monday May 29, 2017
Independence Day, Tuesday July 4, 2017
Labor Day, Monday September 4, 2017

Thanksgiving Day, Thursday November 23 and Friday 24,
2017
Christmas and New Year's, Monday December 25, 2017 to Monday January 1, 2018

Shipping options (for tickets only)

If you need the order to be delivered by certain time, UPS 2nd Business day and UPS Next business day are the right choices.  The delivery time for US First Class mail and UPS Ground are all ESTIMATED.

Ticket Shipping Option Shipping Cost per order Estimated Delivery Time
Pick up at San Jose Center FREE Order before 12 noon - same business day. Order after 12 noon - next business day (center open for pick up 12pm to 5pm PST)
See details below.
US First Class (for orders under $200) $1.29 2 to 10 business days following shipment.
Estimated delivery time: San Francisco bay area: 1-4 business days; West coast: 2 - 5 business days; Midwest/South: 3 - 7 business days; East coast: 5 - 10 business days
UPS Ground (for orders >= $200)
Not available to AK and HI.
No PO boxes.
$7.99 2 to 10 business days following shipment; excluding Saturday, Sunday and holiday.
Estimated delivery time: San Francisco bay area: 1-3 business days; West coast: 2 - 4 business days; Midwest/South: 3 - 6 business days; East coast: 5 - 10 business days.
UPS 2nd Business Day 5:30pm
Not available to AK and HI.
No PO boxes.
$14.99 2 business days following shipment; excluding Saturday, Sunday and holiday. Orders placed BEFORE 2:00PM PST WEEKDAYS are shipped on the same business day. Orders placed AFTER 2:00pm PST will be shipped on the next business day.  

(Orders placed after 2:00pm PST Wednesday will be delivered on the following week.)

UPS Next Business Day 5:30pm
Not available to AK and HI.
No PO boxes.
$21.99 1 business day following shipment; excluding Saturday, Sunday and holiday. Orders placed BEFORE 2:00PM PST WEEKDAYS are shipped on the same business day. Orders placed AFTER 2:00pm PST Wednesday will be shipped on the next business day.   

(Orders placed after 2:00pm PST Thursday will be delivered on the following week.)

All orders received before 2:00PM PST, Monday to Friday will be processed and shipped on the same business day.  Orders received after 2:00pm PST Monday to Friday or during holiday/weekends will be shipped on the next business day. We do not offer delivery or shipping on Saturdays, Sundays or holidays.

E-Voucher (Non-refundable)

Currently, E-vouchers are available only for a limited number of ski locations. Availability is indicated on the product page. If you are purchasing tickets for one of these locations, enter the quantity desired and press "Add to cart" on the bottom of the product page. Immediately after completing the ordering process, you will be prompt to print the e-voucher instantaneously.  You must* print your E-vouchers and bring them to the ski resorts. If you have ordered multiple E-vouchers, please ensure you have printed all of them: scroll to the bottom of the page and click on "Continue" after each E-voucher is printed. 

*If you experience an error in printing an E-voucher, you have the opportunity to re-print the E-voucher from the order confirmation email that you will receive after you place your order or thru account on the BeyondWork Web site.  If you have problem printing the barcode from your printer, still print the paper anyway.  Ski resorts will be able to read the barcode numbers locate at the bottom of each e-voucher.  OR, you may copy the entire page from your browser and PASTE the text into a word document and print.

Walk-in Orders (for tickets only)

We encourage all of our customers to place orders online. However, we'll honor your request if you insist on ordering tickets in our office. A $3 transaction charge per walk-up customer will be added to each purchase. Payments must be made in cash, cashiers check or money order.

 
(c) 2017 Copyright BeyondWork Inc.  All rights reserved.